Grievance procedures are a means of dispute resolution that
can be used by a company to address complaints by employees, suppliers,
customers and/or competitors. A
grievance procedure provides a hierarchical structure for presenting and
settling work place disputes.
Grievance procedures do not
necessarily have to be so formal and elaborate, and in fact, overly formal
grievance procedures often discourage the airing of disputes in a timely
manner. Whatever form grievances may take, the procedures are intended
to allow companies to hear and resolve complaints in a timely and
cost-effective manner, before they result in court case.
In relation to performance management, the grievance
handling procedure of an organisation can affect the harmonious work
environment of the organisation. The grievances of the staff are related to
their work contract, work rule and regulation, policies or procedures, health
and safety regulation, wage and bonuses etc. Manager should be well aware of
the importance of the grievance process and their role in maintaining favorable
relations with the union.
Effective grievance handling is an essential part in
refining good employee relations and running a fair successful and dynamic
workplace. The management of a company
should take care of some aspects to develop a culture trust and confidence upon
the employees; i.e to ensure that the managers involved have a nice place to
sit and discuss the matter. Managers involved in dealing with certain issues
needs to make sure that they have adequate time to be devoted to the
complainant.
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